Store Policy
Because We Care
At Labey Candle, we want to give our customers the most enjoyable shopping experience, that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Our Shipping Policy
How We Do It
Items that are marked FREE SHIPPING on the shopping page will be shipped for free! In order to keep your prices down and our service cost simple, we either provide free shipping or, in certain cases, charge shipping per item. If there are any charges, It's indicated in your shopping cart and covers ground shipping within the contiguous United States (Please get in touch with us for information on international shipping costs). We won't surprise you with any hidden charges or handling fees. The price you see in the shopping cart is the price you pay, with the exception: if you are shipping an order to StatesToCollectSalesTaxExclusive. We are required by state laws to charge sales tax.
Certain products we offer do carry associated shipping charges either per item or per order amount. The total item shipping charges, if any, will be detailed in the shopping cart page prior to checkout.
Labey Candle Return Policy
We always want to ensure our valved customers are super satisfied with their purchases. If you are unhappy with your purchase, we’ll be happy to return or exchange the product within 30 days of a purchase for a full refund, an exchange, or store credit.
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To make a return:
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Items must be unused/unworn
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Items must still be in their original packaging with all tags attached
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Items must not be damaged or show signs of wear
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You must have a receipt or other proof of purchase
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Please note that we cannot accept returns or exchanges of clearance or sale items.
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To return a product, send the product back to us via mail or shipping company, along with proof of purchase and your details. We will send a confirmation email once we have received your returned item(s). Customers are responsible for all shipping costs, along with a restocking fee of 5% of cost for the product.
For customer support or additional questions, you can contact us at +1 (412) 520-7276
Everything You Need to Know
Privacy at Labey Candle
All about Information Security
Your privacy is of the utmost importance to us at Labey Candle so to safeguard your privacy and offer the best protection services for the data you provide for us on this shopping site. This includes using of our shopping cart in the normal course of business, such as adding your billing information for payment verification, customer service chats and emails, and general troubleshooting of orders. This also includes related features such as call return, repeat dialing, caller ID, and call forwarding. These data will not be sold to any third party.
All customer' data that is collected will remain on our system until after you verify that your package was delivered, and all is in good standing and your purchase has been completed.
Our customer's privacy is of the highest importance to our business, and we take all precaution to protect that information in the highest regards possible, so they can shop with confidence, time and time again!